Zoom Engineer

• Key responsibility would be Operations services for Zoom platform
  
• Responsible for all operations activities e.g. Incident management change management service request
  
• Understanding of the Digital Industry with a focus on Digital Workplace domain including Voice Video Conferencing services and other collaboration services
  
• Detailed understanding of ITIL framework
  
• Exposure and inclination towards Analytics and Numbers
  
• Good Analytical skills well versed with MS Office (Word Excel PowerPoint) to prepare proposals financial business cases and data analysis
  
• Collaborate with crossfunctional teams to understand user requirements and provide technical support for Zoomrelated queries
  
• Manage and administer the Zoom platform including user and DID provisioning permissions management and integration with other tools
  
• Implement and enforce security best practices including encryption authentication and access controls to protect sensitive information
  
• Stay updated with the latest Zoom features and updates and evaluate their applicability to our business needs
  
• Assist in training employees and clients on how to use Zoom features effectively and functionalities
  
• Analyze usage data and generate reports to identify trends usage patterns and areas for improvement
  
• Collaborate with IT teams to integrate Zoom with other communication tools and systems
  
• Monitor and troubleshoot technical issues related to audio video and connectivity during Zoom session
  

Requirements

• Total 6 10 Years of industry experience
  
• Experience with Tier 1 & 2 Global Infrastructure Services Providers
  
• Experience in Infra operations or delivery will be looked at positively
  
• Excellent Written and Business Communication skills
  
• Interpersonal skills: Understands Ways of Working Works seamlessly with peer groups Ability to connect with Sales and technology teams
  
• Attributes: SelfMotivated SelfStarter Time and Prioritization Management
  

• Key responsibility would be Operations services for Zoom platform
  
• Responsible for all operations activities e.g. Incident management, change management, service request
  
• Understanding of the Digital Industry with a focus on Digital Workplace domain including Voice, Video, Conferencing services and other collaboration services
  
• Detailed understanding of ITIL framework
  
• Exposure and inclination towards Analytics and Numbers
  
• Good Analytical skills well versed with MS Office (Word, Excel, PowerPoint) to prepare proposals, financial business cases and data analysis
  
• Collaborate with cross-functional teams to understand user requirements and provide technical support for Zoom-related queries
  
• Manage and administer the Zoom platform, including user and DID provisioning, permissions management, and integration with other tools
  
• Implement and enforce security best practices, including encryption, authentication, and access controls, to protect sensitive information
  
• Stay updated with the latest Zoom features and updates and evaluate their applicability to our business needs
  
• Assist in training employees and clients on how to use Zoom features effectively and functionalities
  
• Analyze usage data and generate reports to identify trends, usage patterns and areas for improvement
  
• Collaborate with IT teams to integrate Zoom with other communication tools and systems
  
• Monitor and troubleshoot technical issues related to audio, video, and connectivity during Zoom session
  

Requirements

• Total 6 - 10 Years of industry experience
  
• Experience with Tier 1 & 2 Global Infrastructure Services Providers
  
• Experience in Infra operations or delivery will be looked at positively
  
• Excellent Written and Business Communication skills
  
• Interpersonal skills: Understands Ways of Working, Works seamlessly with peer groups, Ability to connect with Sales and technology teams
  
• Attributes: Self-Motivated, Self-Starter, Time and Prioritization Management