L1 Support Engineer
Technical Proficiency:
- Basic networking concepts: DNS DHCP Gateway VPN and subnetting.
- Windows OS troubleshooting and application management.
- Domain concepts and Active Directory terminologies.
- Basic understanding of cloud computing and physical infrastructure (cloud vs. onpremise).
- VMware solutions: vSphere and vCenter.
Customer Support:
- Provide firstlevel technical support via phone email and ticketing system.
- Excellent communication skills in English (verbal and written).
- Exceptional customer service and problemsolving abilities.
- Experience in handling and resolving technically challenging customer situations.
Interpersonal Skills:
- Strong leadership qualities.
- Ability to collaborate with crossfunctional teams (L2/L3 support development).
Qualifications:
- Bachelor's degree in Computer Science Information Technology or related field (or equivalent work experience).
- Proven technical support experience in networking Windows OS and applications.
- Ability to work under pressure prioritize tasks and meet deadlines.
- Passion for technology and staying updated with industry trends.
Technical Skills:
- Basic networking (DNS DHCP Gateway VPN subnetting)
- Windows OS troubleshooting
- Application management
- Basic cloud computing and VMware (vSphere vCenter)
- Active Directory and domain concepts
Customer Support:
- Firstlevel technical support via phone email and ticketing
- Strong communication skills (verbal and written English)
- Excellent troubleshooting and problemsolving
Interpersonal Skills:
- Leadership abilities
- Collaboration with crossfunctional teams
Qualifications:
- Bachelor’s degree in CS/IT or equivalent experience
Experience: Minimum 1.5 years to 2
Work Location Bengaluru
3 Rounds of Interviews
1Virtual 2F2F 3Virtual