L1- Support Engineer

L1 Support Engineer

Technical Proficiency:

• Basic networking concepts: DNS DHCP Gateway VPN and subnetting.
• Windows OS troubleshooting and application management.
• Domain concepts and Active Directory terminologies.
• Basic understanding of cloud computing and physical infrastructure (cloud vs. onpremise).
• VMware solutions: vSphere and vCenter.

Customer Support:

• Provide firstlevel technical support via phone email and ticketing system.
• Excellent communication skills in English (verbal and written).
• Exceptional customer service and problemsolving abilities.
• Experience in handling and resolving technically challenging customer situations.

Interpersonal Skills:

• Strong leadership qualities.
• Ability to collaborate with crossfunctional teams (L2/L3 support development).

Qualifications:

• Bachelor's degree in Computer Science Information Technology or related field (or equivalent work experience).
• Proven technical support experience in networking Windows OS and applications.
• Ability to work under pressure prioritize tasks and meet deadlines.
• Passion for technology and staying updated with industry trends.

Technical Skills:

• Basic networking (DNS DHCP Gateway VPN subnetting)
• Windows OS troubleshooting
• Application management
• Basic cloud computing and VMware (vSphere vCenter)
• Active Directory and domain concepts

Customer Support:

• Firstlevel technical support via phone email and ticketing
• Strong communication skills (verbal and written English)
• Excellent troubleshooting and problemsolving

Interpersonal Skills:

• Leadership abilities
• Collaboration with crossfunctional teams

Qualifications:

• Bachelor’s degree in CS/IT or equivalent experience

Experience: Minimum 1.5 years to 2

Work Location Bengaluru
3 Rounds of Interviews

1Virtual 2F2F 3Virtual