Coffee Technician

General:

• Required to do tool checks & where applicable (Responsible for lost tools)
  
• Perform any other tasks as instructed by National Coffee Manager
  
• Operational assistance and guidance to Customer on equipment
  
• Groomed well and vehicle kept clean and neat to meet professional image for the business.
  
• Promote company ethics and values at all times.
  
• Announcing him to management of establishment with explanation for purpose of visit
  
• Work Standby as required from time to time
  
• Stick to route planned as per Brew Coffee SLA
  

Technical & On Site Duties:

• Repair Faulty Equipment
  
• Fault Finding Intermediate to Advanced mechanical electrical hydraulic & software related
  
• Testing all equipment to ensure it is mechanically aesthetically and functionally acceptable
  
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
  
• Install Beverage Equipment & Test with Product before leaving Custome
  
• Upliftment of Equipment
  
• Clearly communicate Fault on Equipment & Corrective action taken to Manager on site
  
• Inform field service coordinator OR technical support manager of updates or returns
  
• Escalate any problems i.e. wrong address site not ready no product etc. to T.S.M. immediately
  
• Phone for assistance from Internal Specialists when struggling to Repair equipment within reasonable & acceptable time
  
• First time repair of equipment
  
• Preventative checks & repair on equipment
  

Equipment Specific Requirements:

The Technician must have basic intermediate & advanced skill within the items and machine listed below

Advanced skills as defined below:

• Detailed knowledge on machine functions and specifications i.e. capacity brew time electricity requirements etc.
  
• Advanced knowledge of water and coffee cycle
  
• Ability to program advanced parameters and set the machine according to customers drinks specifications
  
• Knowledge of electric circuits also using Multimeter to test
  
• Knowledge of hydraulic circuits
  
• Able to strip & reassemble machine components
  
• Understanding and measuring of Extraction through machine
  
• Methodical understanding of brew process water in coffee out
  
• Fault finding mechanical & electrical & programming related
  
• Understanding of components & specifications such as switches fuses timers inlet valves element etc.
  
• Calibration of machine
  
• Basic understanding of electronic process during selection cycle.
  

Detailed knowledge of installation procedures on equipment

1.1 Filter Equipment Pour over

1.2 Filter Equipment Plumbed

1.3 Filter Equipment Electronic

2.1 Juice Machine

2.2 Slush Machine

2.3 Juice Machine Plumbed/Electronic

3.1 Grinders Manual

3.2 Grinders On Demand

4.1 Espresso Machines Manual

4.2 Espresso Machines Semi Auto

4.3 Espresso Machines Semi Auto Electronic

5.1 Liquid Machines Tanked

5.2 Liquid Machines Plumbed Offic

5.3 Liquid Machines Series 100 (old version)

5.4 Liquid Machines NG Series

6.1 Vending Office Tanked & Plumbed

6.2 . Fully Automatic Equipment

Requirements

• 2 4 years experience maintenance and repairs on coffee machines.
  
• Matric
  
• Valid drivers
  
• Proven work experience as a Coffee Machine Technician or similar role
  
• Knowledge of mechanical and electrical systems
  
• Ability to troubleshoot and repair issues
  
• Good communication and customer service skills
  

Benefits