Onboarding Specialist

Join Our Client s Team: Elevate Your Customer Support Career in the IT & Services Industry!

Meet our client an organization that stands as a trailblazer in the field of businesstobusiness payment fraud prevention. Serving as a beacon of trust they empower businesses to navigate the intricate landscape of financial security. Their innovative cloudbased platform not only sets the stage for fortified supplier data verification but also ensures streamlined onboarding and meticulous management of vendor banking and compliance details. Here you ll be joining forces with a pioneering company dedicated to redefining the way businesses safeguard their financial integrity. Immerse yourself in the realm of cuttingedge SaaS solutions ensuring scalability accessibility and seamless adaptation. As a valuable team member trusted by over 2000 businesses youll impact their customer support services directly. Joining our clients team means becoming part of a culture deeply rooted in unity vision and purpose. They believe culture is the backbone of any successful organization driven by values that manifest in action. Emphasizing the importance of values that transcend mere words our client fosters an environment where individuals thrive collectively enabling employees to make meaningful contributions towards their shared mission of redefining business payments security.

Customer Onboarding:

• Initiate kickoff calls with our customers and manage the action items necessary for the Eftsure setup.
  
• Serve as the primary point of contact for clients during the onboarding phase.
  
• Conduct thorough needs assessments and gather requirements to tailor the onboarding approach to meet each clients unique needs.
  
• Develop and maintain onboarding plans outlining timelines milestones and deliverables.
  

Project Management:

• Coordinate crossfunctional teams including internal stakeholders and external partners to ensure timely execution of onboarding tasks.
  
• Monitor project progress identify potential roadblocks and proactively implement solutions to keep onboarding on track.
  
• Track and resolve customer issues assisting the support team where necessary to provide the best customer support possible.
  
• Communicate project status updates and escalate issues as necessary to senior management.
  

Technical Expertise:

• Provide guidance and support to clients on system configuration data migration and email distribution lists.
  
• Troubleshoot technical issues during onboarding and work with internal teams to resolve them promptly.
  
• Raise development tasks/bugs in Jira and assist with testing.
  

Training and Adoption:

• Organize and deliver training sessions for clients to ensure they have a thorough understanding of our solutions and how to effectively use them.
  
• Solicit feedback from clients to identify opportunities for product enhancements or additional training needs.
  

Documentation and Reporting:

• Maintain detailed documentation of onboarding processes configurations and client interactions.
  
• Generate regular reports on onboarding progress key metrics and client satisfaction levels.
  
• Assist with sales demos at times that may require interstate travel.
  

Requirements

Required Skills for Success:

• Minimum 2 years of experience in a similar customerfacing SaaS role.
  
• Strong technical focus and knowledge of MS Office products.
  
• Experience with CRM/CSM systems project management tools and collaboration platforms.
  
• Excellent written and oral communication skills.
  
• Confident and engaging training and presentation skills.
  
• Ability to outline business requirements for development requests and liaise with developers.
  
• Wellorganized and capable of managing multiple projects simultaneously prioritizing tasks in a fastpaced environment.
  
• Ability to handle conflict and devise potential solutions for customers.
  
• Strong work ethic and focus on delivery.
  
• Demonstrate Eftsure values in your daytoday work with team members and customers.
  
• Excellent cando attitude.
  

Benefits

Enjoy WorkLife Harmony & Personal Growth Perks!

• HMO coverage upon hire
  
• Prime office location (Quezon City)
  
• Competitive salary
  
• Day shift schedule
  
• Direct exposure to international clients
  
• Standard government and Emapta benefits
  
• Realistic career growth opportunities
  
• Upskilling through Emapta Academy
  
• Diverse and supportive work environment
  

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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