Customer Care Specialist Code RADRCCS
Customer Care Specialist Code RADRCCS
Posted on :
08-07-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-07-2024
Job Description
About our Client:
Rezdy is the world s leading independent SaaS booking and distribution platform for tours and activities. They are on a mission: to power the growth of the experience industry with tools and connections to make it easier for you to run and grow your business. They help you get more bookings save time on tedious admin and improve your customer experience.
Job Summary:
As a Customer Care Specialist you will be responsible for providing immediate first level support to our customers with a Customer First Approach. The Customer Care Specialist is responsible for responding to calls and tickets emails and chats and assisting customers with their enquiries.
Responsibilities:
- Have a sound understanding of Rezdy s software in every engagement with all Rezdy customers types
- Handle customer enquiries with positive interaction and effective and creative problem solving exploring all possibilities to fully resolve customer issues
- Identify test and troubleshoot customer issues and providing resolutions in a timely manner
- Keep the customer involved and informed as needed
- Meet and/or exceed the average hourly and daily productivity targets
- Ensure customer emails are responded to within the agreed SLA and maintain CSat score.
- Assist in determining bugs and escalating to the right teams.
- Self initiate learning to keep up to date of new product features and developments to assist in the support process
- Report trends related to bugs feature requests and feedback to relevant internal departments
- Ensure the high quality maintenance and accuracy of notes within the ticketing system
- Be a brand ambassador of the Rezdy product
- Embody and champion Rezdy s value
Requirements
Technical Skills and Experience
- Experience with a telephony system (aircall)
- Previous experience in helpdesk role
- Experience with CRM system / Hubspot preferrable
- Experience in Zendesk or similar helpdesk ticketing tool highly preferred
- Previous experience in software or tech space highly preferred
Attributes and Competencies
- Proven experience in achieving and exceeding targets
- Empathetic provides value to customers beyond their expectations
- Great with customers with a passion for giving exceptional service with the ability to influence others to do the same
- Effective communication skills
- High attention to detail and highly organised
- Ability to work autonomously and towards deadlines
- Sets high standards of personal performance
- Is solutions driven and a team player
- Adaptable and flexible with an openness to new ideas
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from 6 AM to 3 PM Philippine Time
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Technical Skills and Experience Experience with a telephony system (aircall) Previous experience in helpdesk role Experience with CRM system / Hubspot preferrable Experience in Zendesk or similar helpdesk ticketing tool highly preferred Previous experience in software or tech space highly preferred Attributes and Competencies Proven experience in achieving and exceeding targets Empathetic, provides value to customers beyond their expectations Great with customers with a passion for giving exceptional service with the ability to influence others to do the same Effective communication skills High attention to detail and highly organised Ability to work autonomously and towards deadlines Sets high standards of personal performance Is solutions driven and a team player Adaptable and flexible with an openness to new ideas Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from 6 AM to 3 PM Philippine Time
Employment Type
Full Time
Company Industry
Key Skills
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