Test Job- Client Success Manager
Posted on :
02-07-2024
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Job Description
About the job Work with clients to understand their event requirements and objectives and develop customized event solutions to meet their needs Communicate with clients to ensure that all details of the event are clear and understood Plan and manage event logistics including vendor selection contract negotiation budget management and timeline development Oversee event setup and execution ensuring that all details are executed as per the plan Manage event staff including coordinating work schedules ensuring proper training and handling any issues that arise during the event Act as the primary point of contact for clients responding promptly to inquiries and providing exceptional customer service Develop and maintain strong relationships with clients anticipating their needs and ensuring that all requests are addressed in a timely and efficient manner Monitor event budgets and ensure that all expenses are within budget constraints Work closely with other members of the event management team to ensure successful event planning and execution Maintain accurate event records and client files Qualifications
- Bachelors degree in event management hospitality or related field
- Minimum of 5 years of experience in event management with a strong background in client service
- Excellent communication and interpersonal skills with the ability to build and maintain strong relationships with clients and vendors
- Strong organizational and time management skills with the ability to manage multiple projects simultaneously
- Demonstrated ability to work independently and as part of a team taking ownership of tasks and projects
- Ability to remain calm under pressure and handle multiple tasks in a fastpaced environment
- Proficiency in Microsoft Office and event management software
Employment Type
Full Time
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
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