Customer Service Support MandarinCantonese

Designation

Associate Customer Support for Interpretation & Translation Support

Experience in years

0 to 5 years

Relevant Experience

0 to 5 years

Qualification

High School Graduate Diploma Bachelor or comparable IT professional experience

Job Summary/ Overview

This position performs skilled consecutive firstperson interpretation. Work is performed and reviewed under direct supervision using welldefined policies and procedures. Limited opportunity exists for exercising independent judgment and decisionmaking. An incumbent refers most problems to a supervisor and generally all nonroutine problems.

Language Proficiency
(Read / Write / Speak)

Mandarin/Cantonese read/write/speaking skills

Working hours

5 days per week (any 2 days off) Permanent night shift shift allowances provided

Type of Role

Translation Support

Work Location: Cyberjaya (Work From Office)

Key Responsibilities and Accountabilities

Provides meaningformeaning interpreting.

Follows interpreter protocols as per training policies and procedures.

Follows all policies and procedures related to information confidentiality and interpreter ethics.

Attends all required training.

Continuously improves vocabulary and specialized subject matter knowledge as required for various clients.

Maintains confidentiality as policies.

Uses standard office equipment such as telephones computers copiers and fax machines.

Uses MS Office applications such as Outlook Word and Edge (or other internet browser).

All employees are required to perform the following essential functions: demonstrate predictable reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; learn from directions observations and mistakes; work independently or as part of a team; interact appropriately with others including coworkers supervisors and customers; and work with supervision receiving instructions/feedback.

Knowledge Skills and Abilities

Fluency in Mandarin/Cantonese & English

Skilled at communicating both orally and in writing in Mandarin/Cantonese & English

Basic understanding of linguistics and different cultures.

Skilled in adjusting to rapidly changing circumstances

Ability to react calmly and effectively in emergency situations

Strong attention to detail and accuracy

Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.

Skilled at keeping supervisors informed of problems or issues

Exceptional commitment to confidentiality

Skilled in establishing and maintaining effective work relationships

Uses MS Office applications such as Outlook Word and Edge (or other internet browser)

Ability to operate competently common office equipment including but not limited to computer fax copier and telephone system.

Transportation allowance: RM 500 per month (prorated) based on the number of working days travelled

Night shift allowance: RM 25 per night *22 working days RM 550

Total allinclusive salary:

Sign on bonus: RM 1000 upon contract extension of 12 months

Benefits:

Inpatient Medical benefits up to 80K USD (for each individual) for self spouse & children (if any).

Outpatient Medical benefits up to 250 USD (for each individual) for self spouse & children (if any).

Optical benefit up to 120 USD (for each individual) for self spouse & children Claimable after completion of 1 year for permanent/converted employee only.

Dental up to 500 USD (for each individual) for self spouse & children Claimable after completion of 1 year for permanent/converted employee only.

Annual Leave 10 days for first 2 years 12 days after completion of 2 years (prorated).

Medical Leave as per Labor law 14 days.

Bereavement leave 3 working days in an event of death in the immediate family (Spouse Children parents).

Maternity Leave for 98 consecutive days for female associate. To start not earlier than 30 days from the expected due date or post the due date.

Paternity leaves 7 days

Remote Work :

No