Application Support
Posted on :
03-07-2024
Employer Active
1 Vacancy
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Job Description
Overview:
The Application Support role is vital to our organization and involves ensuring the smooth operation of various software applications. Application Support specialists provide technical expertise to support maintain and enhance software applications used within the organization. They play a critical role in resolving technical issues optimizing performance and providing exceptional customer service to internal and external stakeholders.
Key Responsibilities:
- Provide technical support and troubleshooting for software applications
- Install configure and maintain software applications
- Collaborate with crossfunctional teams to resolve application issues
- Monitor application performance and optimize as necessary
- Develop and maintain technical documentation and standard operating procedures
- Assist in software testing and quality assurance processes
- Respond to and resolve user support requests in a timely manner
- Ensure compliance with security and data privacy regulations
- Participate in application upgrade and enhancement projects
- Conduct user training and provide technical assistance
- Manage and maintain databases and data integrity
- Contribute to continuous improvement of application support processes
- Collaborate with vendors and external partners for application support
- Stay current with industry best practices and technological advancements
Required Qualifications:
- Bachelors degree in Computer Science Information Technology or related field
- Proven experience in application support or related technical positions
- Proficiency in technical troubleshooting and problemsolving
- Strong understanding of software development lifecycle and methodologies
- Excellent communication and customer service skills
- Ability to manage and prioritize multiple tasks effectively
- Experience in software installation configuration and maintenance
- Knowledge of database management and SQL
- Understanding of ITIL framework and best practices
- Familiarity with network and infrastructure components
- Certifications in relevant technologies or applications (e.g. Microsoft Oracle SAP)
- Ability to work collaboratively in a team environment
- Attention to detail and commitment to quality
- Analytical mindset and continuous improvement orientation
customer service,application support services,sql,core banking,customer relationship management (crm)
Employment Type
Full Time
Key Skills
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