Messaging Specialist - Senior

Project Name:
Cloud Program Cloud Platform Services

Scope:
Cloud Platform Services supports the GOAs fully integrated Cloud products Cloud landing zones and M365 services that enable APS staff to work more collaboratively and efficiently as they deliver valuable programs and services to Albertans. The Cloud Platform Services area is also responsible for the continuous service improvement and continuous service development of those services and products.

Reporting to the Team Lead GoA Messaging Services this role will support various IT services: Exchange Online MS Teams support M365 security Exchange Online Protection and others.

This role will be responsible for ticket fulfillment according to service level targets for incidents changes tickets and problems related to Microsoft 365 workloads.

The role will also provide recommendations including details of resource requirements dependencies interdependencies policy implications pertaining to internal/external influences and the methodology to be applied in optimizing the configuration of MS Teams Exchange Online Microsoft Defender MS Purview and other cloudbased solutions.

This resource will have working knowledge and experience of IT infrastructure environments including general concepts of workstation/server hardware software build and push strategies and a general understanding of lineofbusiness applications and architectures. The resource must have a sound understanding of IT Change and Communication Management and User Acceptance Testing frameworks. We require this resource to have excellent communications skills both written and verbal. A proven ability to function on an individual basis and in a team environment is essential. Resources awareness of existing GoA and department IT policies procedures standards guidelines and practices is an asset.

Duties:
Apply and interpret how the operation guidelines enhance the department s way of doing business.
Review new services and technology requests by business area and assess their impact on the operational environment giving recommendations for remediation.
Assist in developing action plans schedules and estimates pertaining to architectural deployment and services delivery.
Assist in developing task lists and resource assignments within the context of architectural planning and deployments.
Evaluate current services and recommend remedial actions where required.
Handson implementation upgrading troubleshooting of messaging software and hardware infrastructure.
Perform problem diagnosis troubleshooting and resolution.
Provide quality control on production implementations.
Provide tracking and reporting of time and status on all work as required.
Develop and maintain documentation.
Develop messaging related procedures.
Effective teamwork and proficient communication with team members management team and supported ministries.
Provide cross training and knowledge transfer to team members.

Equipment requirements:
It is preferred if resource has their own equipment though GoA will provide laptop/desktop if necessary.

Working Hours:
Standard Hours of work are 08:15 16:30 Alberta time Monday through Friday excluding holidays observed by the Province
Work must be done from within Canada due to network and data security issues.
It is anticipated the role will be 100% remote however in the event of an onsite meeting the GoA does not pay for travel to attend onsite meetings nor any expenses related to relocation commuting housing/accommodation food/drink.

Notes on Location:
Resource will work remotely though must be available for onsite meetings when required.
Onsite meetings would be rare maybe 34 times per year.

Incumbency:
Previously this role was filled by a contractor however for this and all other opportunities the Ministry seeks the best person to fill the role.

Standard Background check required
The Supplier shall prior to commencement of the Services provide the Province on its request and at no cost to the Province with criminal record checks.

Mandatory Training Courses:
Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as well.

Anticipated Interviews dates
will be held between July 58 2024
Refer to the Job Posting attachments for the proposed form of contract applicable to this Contingent Resource Request

Scoring Methodology:
Financial/Pricing: 20%
Resource Qualifications: 20%
Interview Process: 60%

SUBMISSION MUST INCLUDE:
RESUME
ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.
EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.
RESOURCE REFERENCES
o Three references for whom similar work has been performed must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource.

Yes/No Bachelor degree or diploma in IT Computer Science Math or Engineering or equivalent...

Yes/No Ability to work evenings and/or weekends and/or during block time/change windows outside...

Duration Experience designing planning implementing and supporting an Exchange 2007/2010/2016...

8 years

Duration Experience supporting email security related services like antispam antiphishing...

8 years

Duration Experience supporting Skype for Business or Microsoft Teams in an enterprise environment.

8 years

Duration Experience with Microsoft architecture installation and administration in a...

8 years

Yes/No Ability to learn quickly problem solve troubleshoot work independently and as part...

Yes/No Ability to manage stress and conflict.

Yes/No Excellent verbal and written communication skills and the ability to interact...

Yes/No The ability to establish and maintain effective working relationships with team members...

Duration Experience collecting requirements analyzing designing or implementing M365 products...

5 years

Duration Experience configuring and maintaining Quest Exchange Migration Wizard.

5 years

Duration Experience implementing and supporting Microsoft Teams

5 years

Duration Experience in the Government of Alberta Domain environment or an environment of...

5 years

Duration Experience in user identity verification processes and maintaining user IDs...

5 years

Duration Experience migrating from an on premise Skype for Business environment...

3 years

Duration Experience performing access management activities to Microsoft 365 tenants.

5 years

Duration Experience performing Information Management related activities like litigation...

5 years

Duration Experience supporting bulk mail delivery solutions

3 years

Duration Experience with AntiSpam Administration.

5 years

Duration Experience with the creation and implementation of naming standards usage standards...

5 years

Duration Experience working in or for the public sector.

2 years