Associate Director, Operational Excellence

Responsibilities

• Play a crucial role in improving what we do and how we operate on a global scale across multiple Operations Teams, always aiming to drive speed, quality, efficiency and experience
• Design, implement, and improve complex operational systems and processes, cross-company workflows, and organizational tools, and drive excellence across operational teams
• Tackle highly impactful business problems and priorities by designing and implementing smart solutions, always optimizing for return on investment
• Identifying opportunities to improve our customer’s experience at core by putting yourself into the shoes of our customer, collaborating with stakeholders and driving impact quickly and successfully
• Work closely with management and ops team members, leadership, product, systems and more to develop a short and longterm strategy and roadmap for your area of responsibility
• Lead a multi-country operations’ team, maintain direct responsibility over the output and performance, and oversee recruitment, onboarding, training, and performance management of the rapidly scaling team
  
  

Qualifications

• 5+ years experience managing an operations team in fast paced environments at a successful company (start-up environment and/or at a global company is a plus)
• You have experience leading and scaling teams
• You are KPI driven
• You have experience building great processes and products
• You are problem-focused, solutions-oriented, and have extreme attention to detail
• You have lots of energy and practice first principles thinking
• You have strong analytical skills turning data into insights (SQL skills are a plus) and actions
• You are willing to roll up your sleeves, being hands-on and pragmatic is what makes you and your team successful
• You are a team player and customer obsessed