English Customer Care Representative
Posted on :
23-06-2024
Employer Active
1 Vacancy
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Job Description
- Answer inbound calls and emails from clients with questions relating to their enrollment in our debt settlement program
- Perform data entry - Track and update to customer accounts via CRM
- Accurately maintain records by thoroughly updating client account information
- Daily management of the Customer Service Request queue
- Follow up and research all email inquiries
- Follow up, as needed, on pending requests
- Research and resolve customer complaints
- Resolve product or service issues by clarifying the customer’s concern; analyzing the client's needs; determining the root cause of the issue; selecting and explaining the best solution to resolve the client's concern; following up to ensure resolution
- Maintain financial accounts by processing client adjustments as needed
- Contribute to team effort by accomplishing related results as needed
Employment Type
Full Time
Department / Functional Area
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