User Charge Collection Manager

User Charge Collection Manager

Overview:

Key Responsibilities:

• Develop and implement user charge collection procedures and policies
• Supervise and train collection staff
• Monitor and reconcile user charge accounts
• Ensure compliance with regulations and internal policies
• Analyze user charge collection data and prepare reports
• Identify and address collection discrepancies or issues
• Implement technology solutions for efficient collection processes
• Collaborate with finance and accounting teams
• Manage user charge delinquencies and collections
• Participate in budget planning and revenue forecasting
• Resolve user inquiries and disputes
• Conduct regular audits of collection activities
• Stay updated on industry best practices and regulations
• Lead process improvement initiatives
• Ensure confidentiality and data security

Required Qualifications:

• Bachelors degree in Finance Business Administration or related field.
• Proven experience in user charge collection or related financial management.
• Demonstrated leadership and team management skills.
• Strong analytical and problemsolving abilities.
• Excellent communication and negotiation skills.
• Proficiency in financial software and systems.
• Understanding of regulatory compliance.
• Ability to handle sensitive financial information.
• Detailoriented and organized.
• Advanced Excel and data analysis skills.
• Knowledge of accounting principles.
• Experience in revenue forecasting and budgeting.
• Ability to work under pressure and meet deadlines.
• Strong ethics and integrity.
• Certification in financial management is a plus.

leadership,financial management,analytical skills,communication,revenue,management