Our client a well known Software Development company operating within the iGaming field is seeking to expand their Payments team and now hiring Payments Technical Support Agents for their office in Cyprus.
Tasks
- Identify report and track payment complaints and incidents affecting the companys customers contacting the relevant departments in the organization;
- Working with technical settings in internal/external payment gateways: checking changing fixing PSP/payment methods set up;
- Process investigate and respond to escalations to ensure customers issues reported via all channels are resolved;
- Coordinate and manage requests based on their origin and level of priority;
- Any other tasks as assigned by the management.
Requirements
- 12 years experience working in a similar technical support role in PSP or Fintech companies.
- Fluent in English both written and spoken
- Working from the office (Cyprus Limassol);
- Shift work 24x7
- Strong organizational skills and ability to multitask.
Benefits
- Health Insurance
- Learning and development opportunities interesting challenging tasks;
- Company fitness corner in the office for employees;
- Opportunity to develop language skills and partial compensation for the cost of language classes;
- Birthday celebration present;
- Time for proper rest and 24 working days of Annual Vacation;
- Breakfasts and lunches in the office (partially paid by the company).
- Coffee fruits and snacks available as well