Weekend Customer Services Advisor Remote

Weekend Customer Services Advisor (Remote)

National Living Wage

Location:

Remote:After a weeks training (MonFriday at our Support Centre in Hams Hall Distribution Park Coleshill) this will be a remote based position.

There is some flexibility with the training week We need at least 2 days onsite during that week so we can get you set up with the IT equipment the remaining 3 days could be trainedremotely although we do prefer to do this in person where possible.

Hours: 8

Working Pattern:

• Saturday: 8:45 12:45
• Sunday: 9:45 1:45

Why The Works

We dont just sell products. We inspire reading learning creativity and play.

You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family members memory.

You never know who someone will become. So with your passion and our products you will help ignite the spark in helping people unleash their creativity find new passions hobbies or rekindle fond memories.

The unseen possibilities are limitless and it all starts with you.

Become a Customer Services Advisor

Youll be the captain of making smoothsailing customer order requests a walk in the park so theyre left wideeyed and bewondered by the sheer awesomeness of their experience with you.

Handling online orders general queries and working with other departments such as our supply chain to follow up on customer orders is all part of the amazing service youll be providing.

But thats not all youre also the superhero of turning frowns upside down by handling any complaints and turning them into positive resolutions so that our customers become your biggest fans after your magical touch.

Youre the bridge between whats on our customers minds and how were able to support them.

Your Mission

• Email & Call Maestro: Youll be the speedy responder turning emails and calls into lightningfast conversations that leave customers wowed by your ninjalike efficiency.
• Master of Enquiries: Whether its an order update a product question or a mindboggling tech issue youll be the goto guru turning even the trickiest queries into a breeze.
• Refunds & Returns: Transforming refund and return requests into moments of Wow that was easy! is your specialty. Youll make customers feel like theyve hit the jackpot of smooth transactions.
• Teamwork Champion: Youre not just a lone ranger youll be the bridge between our awesome internal squads and external partners. Think of yourself as the ultimate collaborator!
  

Skills/Behaviours That Will Set You Apart

• Quick Study: Youre a dab hand at picking up new things especially when it comes to computers and Excel.
• Genuine Desire: Youre all about crafting amazing experiences for every customer leaving them with smiles that last.
• Empathy Expert: Building rapport and connecting with customers is your second nature. You know how to make them feel understood.
• ProblemSolving Pro: Tough situations No sweat! You tackle challenges headon and work your magic to uncover solutions.
• Passion Unleashed: Your heart beats for exceptional customer service. Youre the embodiment of enthusiasm and care.
• Customer Champ: Youve danced in the customer service arena before bringing your expertise and dedication to the forefront.

Experience that will set you apart

• Customer Service: Youve got some good experience and stories tell about delivering an amazing customer service experience in a retail hospitality call centre or similar environment

Our PERKS really are The Works

• 25% Colleague Discount! Plus exclusive Double Discount days!
• MyWorks Access exclusive online discounts across hundreds of retailers holidays utilities deals tech and more!
• Holiday 33 days including bank holidays.
• CanDo Academy Grow your skills and career with instant access to further training and development in areas that interest you.
• Wagestream Claim early access to 50% of your wages as you earn them for when life happens!
• Share Scheme Unleash your inner Monopoly mogul and own a piece of The Works!
• 24/7 support for you and your family Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan To support your everyday healthcare costs
• And loads more! Long Service Awards pension life assurance Cycle to Work and optional charity giving.

Our Purpose

To inspire reading learning creativity and play.

Our Values

We are Crafty We are Caring We are Cando

We Listen. We Care

Each year we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know whats going great and what needs a couple of tweaks to help make The Works the best place youve ever worked! Youll have opportunity to help give us that direction.

Promoting Diversity Inclusion and Applying Reasonable Adjustments

At The Works we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all including underrepresented groups such as ethnic minorities people with disabilities carers & members of the LGBTQ community (including those who identify as lesbian gay bi trans nonbinary or use another term).

We are open to discussions around working hours and flexible working. And where possible well try to support this. If you need reasonable adjustments to apply for this role please contact and well be happy to help!