IT Support Administrator I

Job Title: IT Support Administrator I

Location: 1072 0 W Sam Houston Pkwy N Ste 200 Houston TX 77064

Bill Rate Range: 24.27 / 25.70

Job Description:

The Configuration Technician is responsible for the configuration of all devices placed at Stewart Title Offices. These responsibilities include imaging of laptops and desktops configuring VoIP phones hardware testing/troubleshooting/warranty repair. Testing new images/troubleshooting and reporting feedback to Tools Team for resolution. Data backup third party software installation. Asset inventory/tracking as well as shipping & receiving. The Technician will be working in active directory and must know basic LAN network connectivity. Additional duties include creating procedures/documentation updating and closing tickets as well as involvement in projects.

Job Duties:

Image laptops and desktops

Configure computers and install third party software.

Configure VoIP phones.

Troubleshoot software/hardware.

Warranty repairs and ability to repair hardware.

Troubleshoot network/LAN issues.

Light AD Tasks

Data backup

Skills/Experience:

1. Imaging Computers in corporate environment
2. Computer configuration & software installation/configure
3. Configuring VoIP phones
4. Active Directory experience
5. Hardware troubleshooting

Required Skills:

1. PC imaging
2. Hardware/Software troubleshooting
3. Customer Service Skills

Desired Skills:

1. Active Directory
2. VoIP

Degree Requirements:

Associates Degree and/or certification and 2 or more years of related experience in a IT support environment. Must have minimum of 2 years of related experience in corporate computer environment.

Certification Requirements: