Dedicated Key Account Manager

Key Responsibilities:

1. Relationship Building

• Communication:
  

  • Engage with hotel partners via calls emails face to face meeting and WhatsApp to provide personalized support.
    
  • Introduce yourself as the dedicated key account manager ensuring partners know you are their point of contact for optimizing hotel revenue.
    

• Extranet Training:
  

  • Organize and conduct extranet training sessions to help hotel partners manage their online presence effectively.
    

• Content Management:
  

  • Assist in restructuring images room descriptions and other content to improve the hotel s online profile.
    

• Channel Manager Integration:
  

  • Connect and integrate the hotel s management systems with MyTravaly s channel manager or any other companys channel manager.
    

2. Resources Building

• Profile Optimization:
  

  • Enhance hotel booking engines and profiles using digital marketing strategies social media influence and local collaborations.
    

• Tariff and Inventory Management:
  

  • Regularly update tariffs and inventories to reflect current offerings and availability.
    
  • Ensure hotel partners receive updates via WhatsApp or email.
    

3. Booking Confirmation & Payout

• Booking Management:
  

  • Ensure bookings are automatically confirmed when connected through MyTravaly s channel manager.
    
  • Adjust tariffs when necessary to resolve any pricing issues.
    

• Guest Experience:
  

  • Follow up to ensure smooth guest checkins.
    

• Payout Training and Management:
  

  • Educate hotel partners on the auto payout process emphasizing the importance of verifying GCC/OTP on the booking URL.
    
  • Manually verify and initiate payouts if a hotelier misses the automatic process.
    

4. Partnership Development

• Prospect Building:
  

  • Identify and build new prospects for MyTravaly.
    

• Communication and FollowUp:
  

  • Reach out to potential hotel partners via calls and emails.
    
  • Follow up diligently to assist hoteliers in listing their properties on MyTravaly.
    

Requirements

• Education: Bachelor s degree in Business Hospitality Management Marketing or a related field.
  
• Experience: Previous experience in account management customer service or sales within the hospitality industry.
  
• Skills:
  • Strong communication and interpersonal skills.
    
  • Proficiency in using CRM software and other relevant tools.
    
  • Ability to conduct training sessions and create instructional materials.
    
  • Excellent organizational and multitasking abilities.
    
  • Knowledge of digital marketing and social media strategies.
    

Benefits

About MyTravaly:

MyTravaly is a hotel booking platform founded in 2019 with its head office in India. We are now operating in five countries offering innovative solutions to enhance the hospitality experience.

• Be part of a dynamic and innovative company in the travel and hospitality industry.
  
• Opportunity to work with a diverse portfolio of hotel partners.
  
• Engage in a role that offers both strategic and operational responsibilities.
  
• Competitive salary and benefits package.