Manage a team of SOC analysts. Review, respond, triage, and escalate security alerts to customer, AA team, or consulting as necessary.
Create and augment processes and procedures to investigate alerts. Ensure employees are trained on alert handling for EDR and network technologies and other technology.
Recruit/hire staff as needed, create tools to drive alert processing efficiency, and work with employees to develop career development opportunities.
Engage with customers to detail, explain, and review high-level alerts as necessary. Create root cause analysis for incidents or non-conformance issues.
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