Sales Colleague

Sales Colleague Key Responsibilities and Duties:

• Meet and exceed sales targets by identifying customer needs. offering relevant products/services and maintain the highest level of accuracy when checking and counting goods
• Build and maintain strong customer relationships to ensure customer satisfaction and loyalty
• Make a continuous effort to have the best sales results for the department & meet all sales targets
• Product knowledge training when required to attend, 100% attendance is a must
• Ensure the merchandise is displayed in an attractive and enticing manner to customers.
• Take part in Duty Free stock-takes and always ensure that a replacement sales assistant is available before leaving for breaks while on duty.
• Process customers transactions efficiently, ensuring minimum time spent processing and packing at the POS.
• Handling money/ credit cards and any form of payment in a safe, secure and responsible manner.
• Ensure that the retail policies and procedures are properly implemented in the Duty Free (HR Manual).
• Keep up-to-date with product knowledge and industry trends to provide customers with accurate and relevant information
• Collaborate with the sales team to develop and implement sales strategies that drive revenue growth
• Handle customer inquiries and complaints in a professional and timely manner
• Participate in sales meetings, training sessions, and other company events as required
  
  

Sales Colleague Qualifications and Skills:

• High school diploma or equivalent required; bachelor's degree in business, marketing, or related field preferred
• Proven sales experience in a B2B or B2C environment
• Fluent in Russian & English language
• Strong communication and interpersonal skills
• Ability to build and maintain strong customer relationships
• Excellent negotiation and problem-solving skills
• Results-driven with a track record of meeting and exceeding sales targets
• Familiarity with CRM software and sales performance metrics
• Ability to work independently as well as part of a team
• Excellent time management