Infrastructure System Engineer

Responsibilities

• Desktop Support:
• Windows and MacOS laptops preparation with the Nielsen Standard Global Image
• Provide end-user support for both Windows and MacOS environments
• Provide end-user support for Google Suite products (gmail, G-Drive, Google chat, etc..)
• Provide hands on support for on-site meetings and broadcasts including setup and tear down of AV equipment, and monitoring AV technology during events
• Provide hands on support for on-site meetings and broadcasts including setup and tear down of AV equipment, and monitoring AV technology during events
• Troubleshoot and resolve hardware and software issues on desktop systems
• Install, configure, and maintain desktop applications
• System Administration:
• Assist in system administration tasks, including user account management and system updates
• Collaborate with the IT team to implement and maintain server infrastructure
• Cybersecurity Collaboration:
• Work closely with the cybersecurity team to implement security best practices
• Assist in monitoring and responding to security incidents
• Printer and Network Troubleshooting:
• Diagnose and resolve issues related to printers, network connectivity, and other peripherals
• Collaborate with network administrators to ensure smooth operation of the company's network
• User Support and Soft Skills:
• Provide excellent customer service to end-users with a focus on effective communication and problem-solving
• Conduct user training sessions to enhance overall digital literacy
• Document and communicate technical solutions in a user-friendly manner

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 2-4 years of hands-on experience in desktop support, system administration, and server administration (Windows and Linux)
• Strong troubleshooting skills for both hardware and software issues
• Familiarity with Windows and macOS operating systems
• Experience collaborating with cybersecurity teams on security initiatives
• Knowledge of network fundamentals and troubleshooting
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Desktop Administrator, Linux Professional Institute Certification) are a plus