German Customer Service Team Lead

We are seeking a dedicated and experienced Credit Card Customer Service Team Leader to join our clients team. The ideal candidate will oversee the daytoday operations of our customer service team ensuring exceptional service delivery to our credit card customers. This role requires a proactive leader who can drive team performance implement best practices and ensure customer satisfaction.

As Customer Service Team Leader you will be the pivotal point of contact for all team members responsible for motivating inspiring and supporting your team members whilst analyzing their performance data developing and building new training methods and coassisting management by improving key procedures and workflows for one of our launched products.

Tasks

• Team Leadership: Lead mentor and develop a team of customer service representatives fostering a positive and productive work environment.
• Performance Management: Monitor and evaluate team performance providing regular feedback coaching and training to ensure highquality service.
• Customer Support: Handle escalated customer inquiries and complaints providing effective resolutions in a timely manner.
• Process Improvement: Identify opportunities for process improvements and implement changes to enhance service efficiency and customer satisfaction.
• Reporting: Prepare and present regular reports on team performance customer feedback and service metrics to the Customer Service Manager.
• Training and Development: Conduct training sessions for new hires and ongoing training for existing team members to ensure they are equipped with the necessary skills and knowledge.
• Compliance: Ensure team adherence to company policies industry regulations and quality standards.
• Collaboration: Work closely with other departments such as Collections Fraud Prevention Risk Management and IT to resolve issues and improve the overall customer experience.

Requirements

• You love leading a team and serving customers.
• Written and verbal fluency in both German and English.
• Youre target driven competitive and ambitious.
• You have excellent time management and organization skills
• You thrive in an international environment with many different cultures around you.
• Proficiency with MS Excel.
• Living in Malta or immediately available.
• Previous experience in a similar role is required.
• Previous experience with credit cards would be a plus.

Benefits

Benefits Bonus 1000 Relocation if Required