Patient Support Specialist
Posted on :
10-06-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-06-2024
Job Description
About the Client:
OpenLoop was founded with the mission to expand access to care for patients across the country by bringing healthcare into the home. What truly sets their team apart is the level of quality care and compassion they pour into supporting their digital health clients wherever they need assistance the most. Its safe to say they are as passionate about providing superior virtual care as they are and it shows!
Job Summary:
OpenLoop is looking for a Patient Support Specialist to join our team. This role will be a member of the Clinical Operations Team collaborating closely with the Patient Support Lead.
Responsibilities include but are not limited to:
- Assist with provider support and patient contact
- Assist with client billing responsibilities
- Review daily visits to ensure accuracy of reporting
- Manage phone and email customer service needs
- May manage patient calls and emails using problem solving and resolution skills
Requirements
- 23 years previous experience in customer service/healthcarerelated programs
- Knowledge of medical terminology insurance plans and billing processes.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in data entry and documentation.
- Ability to handle confidential patient information with discretion.
- Proficient computer skills including experience with electronic medical records and registration systems.
- Ability to work independently and collaboratively in a fastpaced environment.
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from 9PM to 6AM Manila Time
- Must be amenable to reporting to our Makati or BGC office
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement op
2-3 years previous experience in customer service/healthcare-related programs Knowledge of medical terminology, insurance plans, and billing processes. Strong communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to handle confidential patient information with discretion. Proficient computer skills, including experience with electronic medical records and registration systems. Ability to work independently and collaboratively in a fast-paced environment. Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from 9PM to 6AM Manila Time Must be amenable to reporting to our Makati or BGC office
Employment Type
Full Time
Key Skills
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