Quality Specialist

TASQ Staffing Solutions is currently seeking quality specialists (BPO) for a retail account based in Alabang. Below are the qualifications for the position:

College degree

2 to 3 years of experience in the BPO industry specifically in QA or quality roles

Previous QA experience

Advantageous to have previous experience with retail accounts or campaigns

The details regarding salary and benefits will be discussed during the recruitment process.

Qualified applicants can expect to be interviewed within 2472 business hours (excluding weekends and holidays). Interviews can be conducted through Zoom WhatsApp Viber Skype or Teams upon the applicants request. In the event of a missed call a followup email from and a text message will be sent.

In addition to the above here is a job description for the QA Specialist role:

Job Description: QA Specialist (BPO Retail Account)

As a QA Specialist you will play a crucial role in ensuring the quality and accuracy of customer interactions within the retail account. Your responsibilities will include:

Conducting quality assurance evaluations and assessments of customer interactions such as calls chats and emails

Analyzing and assessing agent performance based on predefined quality metrics and criteria

Providing feedback and coaching to agents to improve their performance and adherence to quality standards

Identifying trends patterns and areas for improvement in customer interactions and processes

Collaborating with team leaders and managers to develop and implement quality improvement initiatives

Participating in calibration sessions to ensure consistency and alignment in quality evaluations

Reporting and documenting findings trends and recommendations for management review

Staying updated on the latest policies procedures and best practices in quality assurance

Contributing to a positive and collaborative team environment

Job Type: Fulltime

Schedule:

8 hour shift

Night shift

Rotational shift

Ability to commute/relocate:

Alabang: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

100% (Required)

Remote Work :

No