Telesales

Overview

Key responsibilities

• Initiate sales calls to potential customers
• Understand customer needs and offer solutions or product recommendations
• Meet or exceed sales targets and goals
• Handle customer inquiries and resolve issues
• Maintain accurate records of sales and customer interactions
• Follow up with customers to ensure satisfaction and resolve any issues
• Adhere to sales scripts and guidelines
• Provide information about products and services to potential customers
• Work collaboratively with the sales team to achieve targets
• Manage time effectively and prioritize tasks
• Stay updated on product knowledge and features
• Meet and exceed customer expectations
• Conduct market research to identify potential leads
• Participate in sales training and development programs
• Contribute to team meetings and sharing best practices

Required qualifications

• Proven work experience in telesales or a similar sales role
• Demonstrated ability to meet and exceed sales targets
• Strong communication and negotiation skills
• Customer serviceoriented with a positive friendly attitude
• Ability to handle rejection and remain persistent
• Excellent listening and questioning skills
• Effective time management and organizational abilities
• Ability to work effectively in a team environment
• Knowledge of sales principles and methods
• Proficient in CRM software and MS Office applications
• High school diploma or equivalent; Bachelor s degree is a plus
• Ability to adapt to a fastpaced and dynamic work environment
• Positive and resilient mindset
• Fluency in multiple languages is a plus
• Willingness to continuously learn and improve sales skills

communication,time management,record keeping,sales training,sales targets,team collaboration,customer inquiries,product knowledge,negotiation,customer service,market research,multi-language fluency,sales