IN-FSSA DMHA-988 Learning Development Manager

Learning & Development Manager

Location: Indiana (100% Remote)

Duration: 12 Months

Client: INFSSA DMHA988

Job Id: (734878)

In this critical role you will play a key part in ensuring all our stakeholders have the knowledge and skills necessary to effectively respond to behavioural health crises.

Responsibilities:

• Develop implement and evaluate comprehensive training programs for 988 call specialists dispatchers and other system partners across Indiana.
• Facilitate trainings and implementation as well as auditing of learning and development as necessary.
• Partner with subject matter experts to ensure training content aligns with best practices in crisis intervention deescalation and mental health support (SAMHSAs Behavioral Health Crisis Care Best Practices a plus)
• Support stakeholders and their training staff to increase consistency and success in
• Ensure updates to all trainings as deemed appropriate.
• Maintain the learning management system.
• Conduct training needs assessments and identify gaps in knowledge and skills.
• Stay up to date on emerging trends in crisis intervention and mental health support
• Develop and maintain training materials including handouts presentations and online resources.
• Collaborate with team members and other stakeholders to create trainings in support of interoperability of the crisis response system.

Qualifications:

• At least 1 year of experience developing and/or delivering training programs in a crisis response or mental health setting.
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team.
• Project coordination skills including multitasking and setting priorities.
• Proficiency in Microsoft Office Suite and learning management systems (LMS) a plus.
• Demonstrates cultural and linguistic competence and understands the impact of unique challenges for underrepresented groups accessing crisis services including BIPOC LGBTQ populations and rural communities.
• Personal/Lived experience accessing crisis services for a mental health substance use and/or suiciderelated crisis preferred.
• Experience with the 988 Suicide and Crisis Lifeline and Indianas Crisis Response System preferred.