Patient LiaisonMedical Biller - Virtual Assistant

This is a remote position.

Virtual Rockstar is seeking a dedicated empathetic Virtual Patient Liaison/Medical Biller to join our client s Physical Therapy practice in Maryland. As a Virtual Patient Liaison/Medical Biller you will play a vital role in ensuring smooth patient interactions and efficient billing processes. You will be responsible for handling patient inquiries managing appointments maintaining patient records and coordinating with medical staff. Additionally you will oversee insurance verification preauthorizations claims processing and billing activities.

Responsibilities:

Patient Liaison

• Confirm patient appointments and manage the appointment calendar effectively.
  

• Handle patient inquiries via phone and email with professionalism and accuracy.
  

• Greet patients warmly and provide directions within the facility.
  

• Coordinate with medical staff to manage daily schedules and ensure optimal patient care.
  

• Follow up with patients postsession and send exercise and treatment plans as needed.
  

• Handle appointment rescheduling and manage referrals from other healthcare providers.
  

• Send personalized communications to patients to enhance their experience.
  

Medical Billing

• Verify patient insurance coverage and obtain preauthorizations for procedures.
  

• Update patient files with accurate insurance information.
  

• Explain insurance benefits to patients and address any queries or concerns they may have.
  

• Track the status of pending insurance claims and process/submit claims to insurance companies.
  

• Follow up on unpaid claims and resolve billing discrepancies in a timely manner.
  

• Review and appeal denied claims to maximize reimbursement.
  

• Ensure compliance with coding and billing regulations to avoid penalties.
  

• Generate billing reports for management to track financial performance.
  

Requirements

• Previous experience in patient liaison/customer service and medical billing roles preferably in a healthcare setting.
  

• Proficiency in using WebPT EMR BreakThrough Tebra or similar software is advantageous.
  

• Strong communication skills both verbal and written with the ability to explain complex insurance matters clearly to patients.
  

• Excellent organizational skills and attention to detail particularly in managing patient records and billing documentation.
  

• Ability to work independently and efficiently in a remote environment while also collaborating effectively with team members.
  

• Knowledge of insurance verification preauthorization processes claims processing and billing procedures.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.