GUCCI Clientelling Manager - Groupe Kering

Job Family Group Description Communication & Marketing:
Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand.

Job Family Description Marketing:
Proposes and presents our brand products in a creative and innovative way. Reinforces bonds with regular clients engages new clients and demonstrates internationally how we set fashion trends.

SubJob Family Description CRM:
Understands the tastes and preferences of our clients in order to provide a stellar customer experience. Creates a bond to maintain customer loyalty and brand addiction.

• Support the Store management in strengthening a clientcentric culture among the team & ensure the full implementation of the Gucci Clienteling program and initiatives
• Ensure the comprehension of the clienteling KPIs monitor the performances and implement action plans to improve them focusing especially on the data collection data quality and client retention
• Coach train & support each client advisor on the selling floor and through onetoone sessions: implement & follow a coaching calendar

• Proactively support the Client Advisors in building relationships and gaining customer understanding to promote future visits
• Inspire CAs to implement initiatives personalized on client interests and profile
• Manage and develop VIG clients through personalized development plans

• Monitor and coach Client Advisors on information collection and enrichment: tools usage and related ceremony
• Provide training motivation and coaching to sales staffs to enhance their clienteling skills calling techniques and client service standards
• Develop multisourced new client development initiatives/ activities to ensure ongoing clienteling activity development in collaboration with local corporate team

• Stimulate and assists Client Advisors in preparing executing and followingup OTO initiatives coordinates the OTO calendar and monitors results
• Assist Client Advisors when in the preparation of OTO appointments leveraging on VIP room visual merchandising product and hospitality guidelines

• 5 years of Retail experience
• Deep knowledge and understanding of Luxury Business customers competitors and products
• Strong customer focus in line with Gucci hospitality culture
• Team/people management
• Problem Solving Proactivity and Empathy
• Passion for the brand history and creative culture
• Detail oriented organized and professional
• Ability to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate coach and drive others
• Good PowerPoint and Excel skills
• Fluent in English

Regular Full time Luxury Goods Qatar