Sr Platform Operations Analyst

The Sr. Platform Operations Analyst will perform the functions outlined below:

Collect and document business requirements for project including training on support activities for operational process and business improvements/automation efforts

Facilitate process workflow modeling to collaborate on process improvements automation capabilities and clearly defined endtoend use cases

Develop implement and execute operating procedures

Identify issues and risks and participate in problem resolution

Bring inconsistencies and problems to the attention of management

Work closely with Client Service Operations Enterprise and other internal Customer departments

Review data source and reporting for accuracy and completeness

Utilize Microsoft Office and other data management applications to automate reporting and analysis

Conduct data acquisition prep and analysis as a business need arises

Assist in implementing and tracking key performance indicators (KPIs)

Design and develop and assist in preparation of recurring and adhoc analysis/reports

Ensure data integrity for all standardized and customizable reporting

Evaluate/design new and existing macros queries dashboards and report/automation logic

Other ad hoc tasks or activities associated with the Platform Ops support function and/or tasks within the capability and pay grade of the team member as may be assigned.

Requirements

Sr. Platform Operations Analyst

College Degree in Computer Science Economics Mathematics or Business Administration

2 years relevant experience preferred but not required

Strong mathematical and analytical skills

Advanced Microsoft Excel (Power User) Access and PowerPoint required (2 years of VBA working knowledge is a must). Must be expert in Pivot Tables and advance nested formulas

Computer skills: MS SQL and VBA for Excel and Access are required

Experienced in detailed operational data reconciliation

Experienced at capturing and analyzing relevant data for formulating recommendations

Ability to summarize information utilizing charts and graphs using MS PowerPoint or Dashboard tools

Excellent written and verbal communication and the ability to work with customers

Multitasking and deadline orientation are essential

Ability to work in a fastpaced dynamic environment

Dependability and the ability to maintain utmost confidentiality in dealing with business information Jr. Platform Operations Analyst

College Degree in Computer Science Economics Mathematics or Business

Sr. Platform Operations Analyst College Degree in Computer Science, Economics, Mathematics, or Business Administration 2+ years relevant experience preferred, but not required Strong mathematical and analytical skills Advanced Microsoft Excel (Power User), Access and PowerPoint required (2 years of VBA working knowledge is a must). Must be expert in Pivot Tables and advance nested formulas Computer skills: MS SQL and VBA for Excel and Access are required Experienced in detailed operational data reconciliation Experienced at capturing and analyzing relevant data for formulating recommendations Ability to summarize information utilizing charts and graphs using MS PowerPoint or Dashboard tools Excellent written and verbal communication and the ability to work with customers Multi-tasking and deadline orientation are essential Ability to work in a fast-paced, dynamic environment Dependability and the ability to maintain utmost confidentiality in dealing with business information Jr. Platform Operations Analyst College Degree in Computer Science, Economics, Mathematics, or Business