IT Support Specialist III

This is a remote position.

About us

At TechMD we believe that happy employees lead to a better work environment which in turn leads to a better experience for our customers. We re constantly working to improve company culture whether it s through companywide events or smaller daytoday things. We also have exciting opportunities for employees to get involved in the community through volunteering and fundraising initiatives.

Position Overview

Focuses on core Microsoft products and platforms. Implements administers and supports distributed systems. Works handson with Windows Server (2012/2016/2019) MS Exchange (2010/2013/2016/2019) Microsoft365 and virtualized environments.

Primary Responsibilities

Works tickets in order of priority and SLA from the Tier 3 ticket Queue.

Uses time as effectively as possible to assess plan and resolve Tier 3 issues.

Communicates effectively with all necessary team members to resolve issues in a timely manner.

Resolves issues on site as needed or scheduled by the dispatcher.

Works closely with teammates and customers to relay critical information to and from technicians and customers.

Follows all Standard Operating Procedures for position function and TechMD.

Performs miscellaneous jobrelated duties as assigned by the Technical Team Lead.

Follows development plan as outlined by leadership.

Appropriately documents/updates all information for changes in an infrastructure as changes are identified.

Required to participate in oncall rotation per TechMD s On Call Coverage Expectations for location(s) assigned.

Requirements

Skills and Experience

Requires 35 years experience in a similar position.

At least 1 Moderate Level certification desired. (ex. MCSE CCNA Azure)

Must demonstrate excellent customer service skills.

Strong telephone and verbal communication skills are a must.

Must thrive in a team environment and demonstrate effective team interaction.

Must demonstrate the ability to effectively work independently.

Must have strong organizational priority and time management skills with the ability to multitask.

Must own reliable means of transportation.

Benefits

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Medical/Dental/Vision Insurance

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401k with match

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Generous paid leave policies

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Life Insurance and ShortTerm Disability coverage

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Performancebased incentive compensation

Requires 3-5 years experience in a similar position. At least 1 Moderate Level certification desired. (ex. MCSE, CCNA, Azure) Must demonstrate excellent customer service skills. Strong telephone and verbal communication skills are a must. Must thrive in a team environment and demonstrate effective team interaction. Must demonstrate the ability to effectively work independently. Must have strong organizational, priority and time management skills with the ability to multi-task