Shared Services Team Leader
Posted on :
26-09-2024
Employer Active
1 Vacancy
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Job Description
- Leads the P&O Shared Services for Sub Saharan Africa and drives for a high performance, strong customer/business focus and service-oriented culture by understanding customers' and users' needs, expectations, and key business drivers.
- Manages the assigned team to achieve high efficiency, quality, compliance and customer and user satisfaction across the entire employee life cycle inclusive of Onboarding, Benefit consulting, all the way through to offboarding.
- Contributes to continuous process and IT improvement, standardisation, and automation of various HRIS Systems such as Workday, PaySpace, etc.
- The management of share plan administration.
- Ensure achievement of SLA targets and agreed global KPIs, identification of root causes of operational issues and implementation of improvement measures.
- Manages escalations and identifies process improvement initiatives to consistently deliver an optimised performance.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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