CS Manager
Posted on :
20-09-2024
Employer Active
1 Vacancy
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Job Description
- Lead the complete Customer Service team in SIED. (Appr. 50 employees)
- Develop the service business together with China and global CS team, define the strategy and execute the measures.
- Establish and develop high-level customer satisfaction, by providing professional services timely.
- Establish SIED service processes by complying with CS global and China service processes.
- Establish operating budgets; monitor the cost, effectiveness, and reliability of installation activities to optimize resources, prioritize spending, and ensure that standards are met.
- Identify recurring problems and take counter-measures in advance for avoid further failures.
- Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for systems installation activities that aligns with the organization’s overall vision and its current and long-term business objectives.
- Lead, direct, evaluate, and develop a team of customer service managers and professionals to achieve established budget, quality and customer satisfaction goals.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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