Lead the complete Customer Service team in SIED. (Appr. 50 employees)
Develop the service business together with China and global CS team, define the strategy and execute the measures.
Establish and develop high-level customer satisfaction, by providing professional services timely.
Establish SIED service processes by complying with CS global and China service processes.
Establish operating budgets; monitor the cost, effectiveness, and reliability of installation activities to optimize resources, prioritize spending, and ensure that standards are met.
Identify recurring problems and take counter-measures in advance for avoid further failures.
Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for systems installation activities that aligns with the organization’s overall vision and its current and long-term business objectives.
Lead, direct, evaluate, and develop a team of customer service managers and professionals to achieve established budget, quality and customer satisfaction goals.
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا