IT Service AdviserTech B2C SupportSales Computer Repair

BASIC & TRADE RESPONSIBILITIES:

• Providing advice on available services and products to new/existing clients in the retail repair shop; at the front service desk and over the phone.
• Creating relationships with potential new clients and instilling confidence in our services; identifying issues and providing insight to customers questions.
• Making recommendations estimates and invoices for repair services computers and hardware/software to fit customers needs.
• Recording customer information and job details into our support ticketing system and taking payments inperson and overthephone.
• Diagnosing computers (hardware software performance) cleaning up junkware/bloatware removing viruses/malware; restoring OS health.
• Backing up user accounts and personal files recovering lost data/files/partitions (program licenses credentials/passwords and other system settings).
• Installing repairing cloning and upgrading operating systems. Email setup migration configuration. Deploying managed software applications.
• Replacing hardware in desktops/laptops (motherboards LCDs touchpads). Rebuilding and assembling custom computers from scratch.

MINIMUM EMPLOYMENT REQUIREMENTS:

• Attractive approachable appearance. Friendly attitude patience.
• Confident/persuasive demeanor and communication skills.
• Excellent verbal/written/interpersonal skills and memory.
• Ability to blindly type at 30 WPM with grammar/accuracy.
• Skills multitasking in fast paced arena without distractions.
• Conceptual understanding of all major hardware peripherals/components
• Full understanding and functionality working with/in modern computers.
• Familiarity with major Windows O and file structures (Win 711 OSX 1012)
• Proficiency in using major web browsers & default applications.
• (Chrome IE Edge Safari OfficeOutlook Explorer…)
• Understanding of software / apps (configuration settings personalization).
• Valid Drivers License & Reliable vehicle for transportation to and from work.
• Must Live within fair transit distance (30 minutes of central Pinellas).
• Must own modern smartphone and personal computer (must run latest SW).
• Physical (nonvirtual) Bank Account required (payroll by direct deposit only).
• Must pass a drug test and background screening. Read this listing 2X.
• 1 years of CS/sales tech support rep exp (retail B2C or inbound leads).

PREFERRED EXPERIENCE:

• Experience working in a computer repair shop tech service department automotive repair center retail store or customer sales/service center.
• Competence working with a sales POS system (SalesForce Quickbooks etc) AND/OR support ticketing system (RepairShopr ConnectWise etc).
• Proficiency in diagnosis testing replacing hardware and rebuilding computers (PSUs MOBOs HDDs CPUs RAM GPUs LCDs etc).
• Knowledge of backingup and restoring file data user accounts profiles and settings and preferences across Windows and Office apps.
• Experience being a tech consultant (aka matchmaker) knowing fundamentals of not selling from your own pocket: unbiased advice.
• Experience in retail product and service sales including selling addons bundles and upgrade options to the enduser.
• Component soldering Enterprise VoIP skills Advanced networking knowledge Tech certs (A N Sec MSCA MCSE etc).

SCHEDULE AND AVAILABILITY:

• Fulltime: 5 days on 2 days off (one is Fri or Sat or Sun)
• Work shifts are 9:20am 6:01pm with 1 hour break for lunch
• Closed 7 holidays & 40 Hours PTO earned annually
• 412 weeks paid handson training instore & skills development.
• Position starts as hourly (BoE). 412 weeks of paid training
• 1099contractor for 90days probationary; W2 employee after

COMPANY AMENITIES

• Companyissued Dell/HP Pro Laptop (i5/DDR4/SSD/WinPro)
• Companypaid MS 365 Mailbox subscription w/ Web access
• Companyprovided Gunnar Optiks digital performance eyewear
• Companyissued OTE Active Noise Cancelling BT Headphones
• Companypaid Sams Club Business Premium member card
• Companysponsored Amazon Prime business membership
• Company copaid TMobile service w/ unlimited talk text & LTE
• Companyissued Gear/Swag (tumbler gadgets etc)
• Free banking/checking accounts from Chase bank
• Automatic heightadjustable bamboo sitting/standing desks
• 54 Technologist workstations w/ 4 outlets USB/Cat5
• Available Nerf NStrike Elite 6shot with ammo (yes seriously)

EMPLOYEE BENEFITS

• Paid Time Off (PTO) begins accruing on your first day (40hrs/yr)
• Humana Dental & Vision (PPO) insurance options
• Allstate Accident Indemnity insurance policies
• MDLive 24/7 TeleDoc health / prescription service options
• Allstate Disability Critical Illness & Life insurance plans
• TransAmerica Preventative Care & Wellness ($0 copay)
• ID Shield & Legal Shield w/ Member Perks Discounts
• Digital HR by Gusto: Mobile App Work Verify Timeoff
• Annual Holiday Bonus Recognition & Rewards

ORG FUNDAMENTALS

• Teamoriented positive & friendly culture of IT people
• Bestinclass tooling resources & automated infrastructure
• Constantly evolving workflows process & methodology
• Templated processes & procedures for Escalations Support
• Quarterly performance & annual compensation reviews
• Structured SMART Incident Reporting & Correction system
• Tracked goals shared Reports for Service/Product metrics
• Static schedule consistent hours & days off no weeks over 40
• Flexible professional dresscode (solid polo / bizcasual)
• Fullamenity kitchen w/ refrigerator microwave Keurig etc

Redeemable at 3 months / 6 months / T2 expert *