Online Live Chat Specialist

Job Description: Ezdan Holding Group is seeking a dedicated Online Live Chat Specialist to join our team in Doha, Qatar. This part-time position is perfect for someone who is resourceful, passionate about customer service, and thrives in a fast-paced environment. Responsibilities: 1. Engage with customers in real-time through online chat to provide support, answer questions, and resolve issues. 2. Handle multiple chat sessions simultaneously while maintaining a high level of customer satisfaction. 3. Utilize emotional intelligence to empathize with customers and provide personalized solutions to their inquiries. 4. Demonstrate leadership skills by taking ownership of customer concerns and escalating issues when necessary. 5. Collaborate with other team members to share best practices and improve the overall customer experience. 6. Stay informed about the company's products and services to provide accurate information to customers. 7. Maintain a positive and professional attitude in all interactions with customers. Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Strong communication skills and the ability to multitask effectively. 3. Excellent problem-solving abilities and a proactive approach to finding solutions. 4. Proficiency in typing and navigating online chat platforms. 5. A demonstrated passion for helping others and a commitment to providing exceptional customer service. 6. Ability to work independently and as part of a team. 7. Experience with CRM software is a plus. Benefits: 1. Paid overtime opportunities for exceeding performance goals. 2. Remote work flexibility to accommodate individual schedules. 3. Vision insurance coverage for all employees. 4. Encouragement and support for ongoing learning and development opportunities for personal and professional growth. Equal Opportunity Statement: Ezdan Holding Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees regardless of race, gender, age, religion, or any other characteristic protected by law. Deadline to apply: June 3, 2024 Join our team and make a difference in the lives of our customers through online chat support! Apply now to become our Online Live Chat Specialist. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Online Live Chat Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.