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You will be updated with latest job alerts via emailThe Customer Support Technician III provides advanced design planning and
management of desktop and telecom services businessneed specific software
programs network/desktop policies security and enforcement and other related
projects or technologies that are managed by Information Technology Services. The
Customer Support Technician III will also provide mentoring training and inthefield.
knowledge transfer to other Customer Support Technicians.
Duties and Responsibilities:
Support the mentoring training and oversight of the assigned persons in
execution of Service Desk Field and Project data and voicerelated activities.
Establish standards for PC utilization backup techniques and security.
Install configure and troubleshoot PC/telephone to switch/LAN connectivity in a
primarily Windows environment connecting via network cable/wireless.
Locate and resolve complex PC/LAN/telephone hardware and software issues
using available tools.
Develop and maintain standard images for hardware utilizing Dell Kace
K1000/K2000 and other imaging tools.
Receive and process PC network and telecom related calls to the Service Desk
resolving complex issues received via telephone web email fax and memo.
Maintains accurate computerbased call records and reviews to ensure
achievement of QoS and SLA goals.
Participate in reviewing and establishing P&P for accuracy in the following areas:
projects networks PC and telecommunications hardware and software etc.
Ensure that computer equipment is properly tracked received and relocated
out/in for inventory repair.
Coordinate activities associated with outside vendors maintenance contracts
etc.
Facilitate group discussions about publications and other relevant sources to
improve knowledge base and skill set for the team and self development.
Performs other related duties as assigned or directed.
Regards
Full Time