Tour Coordinator

Job Description Tour Coordinator

Key Responsibilities:

Develop and manage a diverse portfolio of travel packages and itineraries for international regions catering to various client preferences and budgets.

Collaborate with clients to understand their travel preferences needs and budgets and tailor travel packages to meet and exceed their expectations.

Handle client inquiries provide detailed information about travel packages address concerns and offer solutions to ensure a seamless and enjoyable booking process.

Proactively identify sales opportunities and leverage customer collaboration to promote and sell travel packages meeting or exceeding sales targets.

Maintain accurate and uptodate records of client interactions bookings and sales activities in the companys CRM system.

Monitor customer feedback and reviews and take necessary actions to continuously improve the quality of services and customer satisfaction

Tasks

Develop and manage a diverse portfolio of travel packages and itineraries for international regions catering to various client preferences and budgets.

Collaborate with clients to understand their travel preferences needs and budgets and tailor travel packages to meet and exceed their expectations.

Handle client inquiries provide detailed information about travel packages address concerns and offer solutions to ensure a seamless and enjoyable booking process.

Proactively identify sales opportunities and leverage customer collaboration to promote and sell travel packages meeting or exceeding sales targets.

Maintain accurate and uptodate records of client interactions bookings and sales activities in the companys CRM system.

Monitor customer feedback and reviews and take necessary actions to continuously improve the quality of services and customer satisfaction

Requirements

Qualifications:

Bachelors degree in tourism & Hospitality Management or a related field

Proven experience in the travel and tourism industry with a focus on designing selling and managing travel packages. (Experience in Europe will be preferred).

Proven sales and negotiation skills with a track record of meeting or exceeding sales targets.

Proficiency in using travel industry software booking systems and CRM tools.

Fluency in English is required.