Technical Support 1st Level

YOUR MISSION:

• You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:
  
• Configuration and operation of our monitoring portal for energy generation systems
  
• Commissioning and parameterisation of our data loggers/park controllers
  
• Other issues relating to products sold by meteocontrol
  
• You will support our customers both by telephone and in writing via email using our customer service system.
  
• You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support.
  
• You carry out error analyses and work out solutions in cooperation with the development department.
  
• You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations
  
• In the event of delays or problems you will ensure that our customers are informed in good time.
  

Requirements

YOUR MISSION:

• You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:
  
• Configuration and operation of our monitoring portal for energy generation systems
  
• Commissioning and parameterisation of our data loggers/park controllers
  
• Other issues relating to products sold by meteocontrol
  
• You will support our customers both by telephone and in writing via email using our customer service system.
  
• You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support.
  
• You carry out error analyses and work out solutions in cooperation with the development department.
  
• You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations
  
• In the event of delays or problems you will ensure that our customers are informed in good time.
  

Benefits

YOU CAN LOOK FORWARD TO:

• Working for a better future: with us youll create a better future for us and all the generations after us
  
• Flexibility: With our home office and working time model
  
• Team events: Be part of a team not just at work our summer and Christmas parties await
  
• Continuing education: Use our learning platform to stay up to date. We provide you with up to 5 paid working days to further your education and expand your knowledge.