Italian Speaking Customer Advisor In Bucharest

We are a prominent organization in the travel sector committed to delivering exceptional customer service to travelers worldwide. Our Bucharest office is growing and we are looking for enthusiastic customerfocused professionals to join our team as Italian Speaking Customer Advisors. This role offers an exciting opportunity to work in a vibrant multicultural environment where your skills can shine and your career can flourish.

Position Overview:

As an Italian Speaking Customer Advisor you will be the primary point of contact for our Italianspeaking customers ensuring their travel experiences are smooth and enjoyable. You will address inquiries provide detailed information resolve issues and manage bookings with a high level of professionalism and care. Your role is crucial in maintaining our high standards of customer satisfaction and loyalty.

Key Responsibilities:

• Customer Engagement: Interact with Italianspeaking customers via phone email and live chat to address their travelrelated queries and provide support.
• Issue Resolution: Efficiently resolve customer issues ensuring their travel plans proceed smoothly and without interruption.
• Information Sharing: Offer accurate information about travel itineraries destinations policies and services to customers.
• Booking Assistance: Help customers with booking new trips altering existing reservations and processing cancellations ensuring all details are handled meticulously.
• Support Services: Provide comprehensive support for any travelrelated concerns assisting customers through challenges and ensuring a positive experience.
• Feedback Management: Collect and document customer feedback to inform service improvements and product enhancements.
• Team Collaboration: Work closely with team members and other departments to ensure a seamless and efficient customer service operation.
• Record Maintenance: Keep detailed records of all customer interactions transactions comments and complaints in our CRM system.
• Compliance Adherence: Follow company policies and industry regulations maintaining high standards of professionalism and integrity.

Requirements:

• Language Proficiency: Fluency in Italian both written and spoken is essential. Proficiency in English is also required.
• Customer Service Experience: Previous experience in customer service particularly in the travel industry is highly advantageous.
• Communication Skills: Excellent verbal and written communication skills with a strong customercentric approach.
• ProblemSolving Abilities: Strong analytical and problemsolving skills with the ability to handle challenging situations effectively.
• Technical Skills: Proficiency in using computer systems including CRM software and MS Office Suite. Ability to quickly learn new technologies.
• Adaptability: Ability to thrive in a fastpaced environment adapting to changing customer needs and company policies.
• Team Player: Strong teamwork skills with the ability to work independently when necessary.
• Educational Background: A high school diploma or equivalent is required. A degree in a related field such as hospitality tourism or business is a plus.

Benefits:

• Competitive Salary: We offer a competitive salary package that reflects your experience and skills.
• Career Development: Opportunities for professional growth and career advancement within the company.
• Permanent Contract: Enjoy the security and stability of a permanent contract.
• Extensive Training: Receive comprehensive training to equip you with the knowledge and skills needed to excel in your role.
• Dynamic Work Environment: Be part of a vibrant diverse team in a modern office setting.
• Employee Discounts: Access exclusive travel discounts and offers for employees.
• Health and Wellness: Benefit from health insurance and wellness programs designed to support your wellbeing.
• Supportive Culture: Work in an inclusive supportive environment where your contributions are valued.

If you are passionate about travel and delivering exceptional customer service we want to hear from you.

Remote Work :

No