Travel Customer Experience Specialist

Do you thrive in fastpaced environments and have a passion for exceeding customer expectations

Are you fluent in Italian and English and eager to leverage your skills in a dynamic international role

Then we want YOU on our team!

About Us

A leading force in customer experience (CX) we combine cuttingedge AI technology with human expertise to deliver transformative CX journeys for some of the worlds most innovative brands. Our focus lies on the Travel and HighGrowth Tech sectors offering comprehensive solutions across the entire customer journey.

The Role

Join our vibrant multilingual BPO center as a Customer Experience Specialist! As a key player in our mission to deliver international service excellence youll be the first point of contact for our valued clients in the travel industry.

What Youll Do

• Provide exceptional customer service through phone and email interactions ensuring a positive and professional experience at all times.
• Assist airline customers with flight changes cancellations lost baggage and claims.
• Communicate effectively with customers in both Italian (C1 level) and English (B2 level).
• Respond promptly to customer inquiries demonstrating a strong commitment to issue resolution.
• Uphold a positive and empathetic approach building trust and rapport with each customer.

Youre a Perfect Fit If You Have

• Strong written and spoken Italian (C1 level) and English (B2 level) language skills.
• A passion for customer service and a proven ability to exceed expectations.
• Experience in a BPO/contact center environment is a plus but not mandatory.
• Familiarity with airline booking systems (Amadeus Galileo or Sabre) is a valuable asset.
• A willingness to learn and grow in a fastpaced environment.
• A collaborative spirit and a desire to be part of a winning team.

We welcome applications from recent graduates and experienced professionals alike!

Why Join Us

• Be part of a team thats shaping the future of CX on a global scale.
• Competitive salary and benefits package including meal tickets private medical subscription and transportation reimbursement.
• Bring a friend referral program get rewarded for recommending top talent!
• The potential for exciting bonuses and incentives based on your performance.
• Permanent contract with clear opportunities for career advancement.
• Comprehensive training program to equip you for success.
• Engaging work on projects with leading global brands.
• Supportive and collaborative work environment that fosters personal and professional growth.

This is a longterm contract opportunity. Dont miss out!

Specifications

• Dynamic young and diverse work environment
• All equipment provided by the company
• Modern fullyequipped kitchen and lunch area
• Convenient location with easy access to public transportation shops and restaurants.

Salary & Schedule

• 4370 RON net salary meal tickets (15 RON/day) private medical subscription transport settlement
• MondayFriday 10:0019:00 (fully onsite)
• Office location: Bucharest
• No relocation package available

Italian (C1) & English (B2) Required

We prefer candidates with at least 6 months of experience in customer support call centers or the hospitality industry. However recent graduates with no work experience are also encouraged to apply!

Apply Now! Applications Close June 6th!

Remote Work :

No