Customer Experience Specialist Code RKBCES

• The Customer Experience Specialist is often the first point of contact at ROKA.
  
• Responsible for owning ontheweb customer experience from initial orders to processing returns and exchanges to assisting with warranty requests.
  
• Responsible for addressing productrelated questions and general inquiries coming from customers via email and/or chat.
  
• Understand and articulate the customers needs and can help design internal policies and processes to make sure we deliver amazing service day in and day out.
  

Requirements

• 2 years of relevant customer service experience with proven oneonone touchpoints with customers via email with the potential for chat.
  
• High level of organization with very strong attention to detail.
  
• Positive attitude with an ability to solve problems quickly and thoroughly for customers when things don t go 100% as planned.
  
• Strong verbal and written communication skills including "modern" communication skills email text cell phone but knows when to pick up the phone or walk down the hall to communicate.
  
• Strong work ethic with a high level of empathy energy and enthusiasm.
  
• Working knowledge of Excel and other MS Office applications Google Docs and customer management systems with the ability to learn new platforms quickly.
  
• Eager to learn our catalog and technology inside and out to offer product advice and help customers understand what makes our products different.
  
• Willingness to learn and provide inputs on possible experiencebased process improvements.
  
• Ability to clearly articulate goals and objectives to peers and drive job performance.
  

Benefits