CCS Executive - Marriott International Inc

JOB SUMMARY

Handles social and local corporate catering opportunities that are above sales office parameters. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively upselling each business opportunity to maximize revenue. Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing guest services front desk or related professional.

OR

• 2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.

Preferred:

• Catering sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the sales efforts for the property including local corporate and social catering.

• Responds to incoming catering opportunities for the property.

• Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive as applicable.

• Understands the overall market competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Works with the management team to create and implement a catering sales plan addressing revenue customers and market.

• Designs develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets and provides forecasting reports.

• Develops menus that drive sales.

• Assists with selling implementation and followthrough of catering promotions.

• Executes and supports Marriotts Customer Service Standards and hotels Brand Standards.

• Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

• Participates in and practices daily service basics of the brands

• Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Monitors successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and Marriott International.

• Handles social and local corporate catering opportunities that are above sales office parameters.

• Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery.

• Achieves catering revenue goals by actively upselling each business opportunity to maximize revenue.

• Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

• Performs other duties as assigned to meet business needs.

Building Successful Relationships

• Works collaboratively with offproperty sales channels (e.g. Sales Office Market Sales) to establish coordinated sales efforts that are complementary and not duplicative.

• Interacts effectively with sales kitchen vendors competitors local community catering associations and other hotel departments in order to monitor guest satisfaction.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott.

• Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.

• Develops a close working relationship with operations to execute strategies at the property level.

Every day we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the Gold Standards of The RitzCarlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The RitzCarlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team you will learn and exemplify the Gold Standards such as our Employee Promise Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The RitzCarlton you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.