Bilingual Intake Aud....
Bilingual Intake Auditor
Posted on :
07-05-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
07-05-2024
Job Description
Intake Auditor
Impact:
As our Auditor in our Intakes department you will be responsible for monitoring and measuring the quality of inbound and/or outbound calls with prospective clients.
Daily Tasks:
Your Skills:
Strive for Excellence. Fight for Justice. Foster Unity. Join Wilshire Law Firm.
Impact:
As our Auditor in our Intakes department you will be responsible for monitoring and measuring the quality of inbound and/or outbound calls with prospective clients.
Daily Tasks:
- Perform call monitoring and create audit reports for management to identify issues and measure performance.
- Obtain intake metrics on a daily weekly monthly quarterly and annual basis.
- Perform quality control on inbound and outbound calls including call center workflows.
- Create and maintain statistical reports with Excel including pivot tables.
- Perform testing and analysis of call center integrations to ensure proper handling of calls.
- Provide technical guidance as necessary to ensure optimum department performance.
- Coordinate compilation of call center reports including performance assessments and variance reporting
Your Skills:
- Must be bilingual in English and Spanish.
- Minimum 3 years of experience in a call center.
- CRM experience required including analyzing reports and identifying trends and optimization strategies.
- Strong organizational written and verbal communication skills required.
- Salesforce experience a huge plus.
- Compensation range based on experience $49920 $66560.
- Paid time off and paid holidays.
- Opportunities for growth and advancement.
- Team outings and sponsored events.
- Referral bonus program.
- Firmpaid Medical HMO with affordable HMO and PPO upgrades.
- Lowcost Dental and Vision plans.
- Paid Life and AD&D insurance.
- 401k.
- FSA (Flexible Spending Account).
- EAP (Employee Assistance Program).
- Pet Insurance.
Strive for Excellence. Fight for Justice. Foster Unity. Join Wilshire Law Firm.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
