MDM Technician
Posted on :
07-05-2024
Employer Active
1 Vacancy
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Job Description
- understanding of ticketing systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer tickets to full resolution
- incorrect process flows within the tracking system and influence change and serve as a front-line interface to users
- outstanding customer service and world class support in a fast-paced corporate environment. May be asked to conduct training to other technicians or nontechnical employees
- in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base
- all local IT Equipment in Asset Management system (Service Now)
- mobile devices and tablets in Intune, SCCM and ABM as needed.
- guidance and conduct training to junior team members.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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