Telesales

Job Responsibilities & Duties

• Work with team members on the call floor to meet sales and performance goals.
• Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes.
• Meet or exceed projected weekly and monthly sales goals.
• Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy.
• Accurately document the customers personal information including phone number address and other order information.
• Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs.
• Ask relevant leading questions to understand the customers needs and recommend the best product or service for their purposes.
• Follow prepared sales script to provide accurate information about a products price features and benefits.

Job Requirement

• 13 years of previous experience in customer service or telemarketing preferred.
• Experience handling and processing payment information over the phone is advantageous.
• Ability to promote a product or service using persuasive language and techniques.

Computer Skills

• Proficient in MS Office and call center equipment/software programs.

Skills and Competencies

• Able to accept constructive criticism and continually improve sales techniques.
• Fluency in English is essential bilingual is preferred.
• Excellent communication and interpersonal skills.
• Professional experience using online forms to enter payment and personal information.
• Speed and accuracy in typing.
• Experience in a position where meeting sales goals was important indication of performance.
• It will be an added advantage if you could join us immediately.

Remote Work :

No