Job Details:
Job Title: Desktop Support
Duration: 6 Months (Possibility of Extension)
Location: Deer Park NY
Description:
- ONSITE DESKSIDE TECHNICIAN
- (1.) To provide support for on call escalations and doing root cause analysis of given issue
- (2.) To independently resolve tickets within agreed SLA of ticket volume and time
- (3.) To adhere to quality standards regulatory requirements and company policies
- (4.) Work on value adding activities such Knowledge base update and management Training freshers coaching analysts
- (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases