Desktop Support

Job Details:

Job Title: Desktop Support

Duration: 6 Months (Possibility of Extension)

Location: Deer Park NY

Description:

• ONSITE DESKSIDE TECHNICIAN
• (1.) To provide support for on call escalations and doing root cause analysis of given issue
• (2.) To independently resolve tickets within agreed SLA of ticket volume and time
• (3.) To adhere to quality standards regulatory requirements and company policies
• (4.) Work on value adding activities such Knowledge base update and management Training freshers coaching analysts
• (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases