Application Support Engineer

Requirements:

• 2 to 3 years of proven work experience as a Technical Support Engineer Application Support Engineer or similar role.
• BS degree in Information Technology Computer Science or relevant field.
• Handson experience with Windows/Linux.
• Good understanding of banking/ fintech & cloud communication products.
• Ability to diagnose and troubleshoot basic technical issues.
• Excellent problemsolving and communication skills.
• Ability to provide stepbystep technical help both written and verbal.
• Basic scripting programming and coding.
• Knowledge about Java NodeJs.
• Microsoft SQL MySQL or Oracle.

Responsibilities:

• Research and identify solutions to software issues.
• Diagnose and troubleshoot technical issues.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track application issues through to resolution within agreed time limits.
• Communicate with enduser & business team through a series of actions either via phone email or chat until theyve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients IT support team to ensure their systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with client.
• Research diagnose troubleshoot and identify solutions to resolve system issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Implement new product features and upgrades and observe their development review error logs oversee source code repositories and software configurations and work with the product team as needed.
• Maintain application on UAT environment and product package for Production environments.
• Connect with clients IT Ops& Support team for the deployment of the same in production environment.

Remote Work :

No