Build and maintain strong relationships with assigned airline customers and senior leaders.
Advocate “Direct/Detail Customer Knowledge” and assist developing solutions for assigned customer issues, concerns, and requirements, 787 technical issues impacting customer airline safety or operations with the Fleet Chief Office and other Boeing internal organizations (be the “voice of the customer”).
Lead 787 dispatch reliability review and assist 787 FCO to develop reliability improvement plans for assigned airline customers and execute those plans locally while working with all Boeing teams.
Develop 787 specific technical material for customer engagements including Technical Visits, Technical Review Meetings and Executive Review Meetings. Collaborate as part of the 787 FCO with Regional Vice President and other Boeing teams. Arrange and lead all prep meetings, and represent Fleet Chief office at those Customer focused meetings
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