Spa Manager

A Spa Manager is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets. What will I be doing? As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: • Manage overall operations of the spa • Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards • Ensure client experience is proficient including bookings, payments, and consultation cards • Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development • Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes • Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement • Manage customer feedback effectively to ensure continuous service and programme improvement • Instill brand values and standards to maintain quality on a daily basis • Liaise with other hotel departments • Ensure customers and guests receive friendly and consistent personalised service from all team members • Respond to audits to ensure continual improvement is achieved • Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed • Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests What are we looking for?