Collection Officer

Overview:

Key Responsibilities:

• Contacting customers to secure payment on overdue accounts
• Negotiating payment plans and settlements with customers
• Recording accurate and detailed information about collection activities
• Researching and analyzing delinquent accounts
• Issuing demand letters and final notices to delinquent customers
• Handling inquiries from customers regarding their accounts
• Collaborating with legal team for litigation activities when necessary
• Adhering to all regulatory and compliance requirements
• Meeting collection targets and KPIs
• Providing regular updates and reports on collection activities
• Utilizing collection software and tools effectively
• Identifying and escalating accounts requiring further action
• Resolving customer disputes and issues
• Communicating with internal teams regarding customer accounts

Required Qualifications:

• Bachelors degree in Finance Business Administration or related field
• Proven experience in collections credit control or similar roles
• Strong knowledge of debt collection regulations and practices
• Excellent negotiation and communication skills
• Ability to handle sensitive and confidential information professionally
• Proficiency in using collection software and Microsoft Office suite
• Attention to detail and accuracy in recording collection activities
• Ability to work well under pressure and meet deadlines
• Strong problemsolving and decisionmaking abilities
• Customer serviceoriented mindset with a focus on customer retention
• Excellent organizational and time management skills
• Adaptability to changing priorities and business needs
• Persistence and determination to achieve collection targets
• Knowledge of legal processes related to debt recovery is a plus
• Professional certification in credit management or collections is advantageous

communication,negotiation,organization,customer service,adaptability,persistence